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Question on Refill Protocol
Last month, when I called my doctor's office for my refill, I heard a message stating I had to call an 866 number to get the refill.
So, I did. And the gent took all my information down, including insurance information, etc. He said he would contact my doctor and gave me the name of a pharmacy that would fill it. I thought okay, this is where I get my parents' meds; they will actually mail the medication to your home, but someone has to be there to sign for the package. We are never home, so I told the gent to let them know I would pick up my medication (I pick up my mom/dad's as well).
Later that day, I got a call; it was a recorded message stating that my refill had been approved and to follow normal refill instructions.
According to the PM office, this is what everyone is doing so the nurses can spend time attending to issues patients have and not so much on medication refills.
I have began having problems with this pharmacy not filling on time; I called last Wednesday so my MSContin could be picked up yesterday; the refill was approved on Wednesday. Thursday, the pharmacy still had not received the written script and told me it would not be ready until Monday. Well, Monday (yesterday) at 4:45 they STILL did not receive the written script. This happened to my mother in January with the same medication.
I am contacting my doctor's office (and hers) to find out what I need to do to have everything transferred to my little neighborhood pharmacy. I can't have this happening every month. My MSContin should have been filled yesterday; today I am not a happy camper as I have not had my morphine.
I was just wondering if anyone else has had to go through this change with their PM refills?
Thanks - hope you all have a great day!