Do you ever want to just strangle the people at the pharmacy? I do, every month. As I have stated in the few posts that I have actually started, I take Methadone, Bacloflen, Nuerontin and Norco for break thru. Every month, I have to call my PM office for a refill. For everything but the Methadone, they fax over a refill script to my pharmacy. The pharmacy that I use is a chain pharmacy but I deal with the same problem at the 2 to 3 that I have tried. 3 to 4 days before my medications run out, I call the PM office for the refill and they fax over the requests. I give it a day or two and call the pharmacy to make sure that they have received the refill requests and try to confirm the day that I can pick them up.
Every freaking month, the pharmacy tells me that they haven't received anything from the doctor. I call the doctor's office, leave a message, wait for the call back and the doctor's office tells me that they HAVE faxed them over. I call the pharmacy back and again they deny that they have received anything. I usually have to go back and forth a couple of times until the pharmacy finally says "Oh, here it is, it was laying here on the counter because we can't fill it until so and so date."
Well, no sh#$%!! I told you when I called the first time that they were not going to be filled today but wanted to make sure that they go the fax and wanted to confirm the date that I could pick them up.
I try to request the refill from the PM doc and have the refill sent over a few days early so that I am not having to wait until the day my medication runs out. If you wait until the last moment possible, you never know if the doc is out for the day. This is why they PM office asks that we request our refills 72 hours prior to refill being needed.
I always take my meds exactly as I am supposed to but since I only get 30 days at a time, it don't have extras laying around until the pharmacy can get their act together.
I usually have to spend 3 to 5 days a month trying to get my refills because each of the meds refill dates are a few days different from each other and the pharmacy has to fill them on the specific date of each medication. So I end up having to call them for each medication.
SOOOOOOOOO FRUSTRATING!! I have tried a few other pharmacies but the problem is that some of them don't always have enough of the medication or they are only open until 6 pm so that is why I have been using this chain pharmacy. I just can't fathom having to deal with this for the rest of my life.
I apologize for venting but I had to get this out or I was going to come back to work and scream. Everyone at work would have thought that I had lost my mind or something.
Thanks for listening,