Hello fellow SCSers
I'm doin real well with my implant and the recovery was much easier than I thought it would be. The doc did a good job.
I'm still in the 'Honeymoon' phase i spose and am still getting used to it. No complaints!
My Q is this:
Whose responsibility is it to organize the programming sessions and follow ups? I would assume it is the Dr office right? ok....
Does anybody have any problems getting ahold of their Rep when they need help or questions answered?
I know someone who is having problems with the implant site (which the Dr needs to fix), but the Rep did NOT show up for the re-programming. The doctor is now telling this patient that it is up to HER to get ahold of the Rep (regarding getting her coverage adjusted) and the Rep has not returned the calls. Meanwhile the Dr gave this pt sleeping pills to bide time until a new appt can be coordinated w/the Rep.
I haven't had a need to call my Rep yet, so I don't know how good of service I'm gonna get, but I am just wondering if this could end up being a case of Dr and Rep passing the patient off on each other.
Medtronics gave us a video and pamplets.....but I wasn't in any frame of mind in terms of thinking of the future, and there is NO actual paperwork whatsoever indicating any sort of guarantee that they intend to have any long term 'commitment' with us.
My friend lives in a different city than I and I don't know much about her Dr, but this is starting to look to me like once everyone got their big chunk of change, this poor gal is kinda left hangin in the breeze.
I'll get on their website and do my homework, but wanted to know if anyone has problems getting the proper attention they need?