no not the Jim Carrey movie either....
Just a long wrambling post on the fun of Cable...
Yesterday was the "BIG" day. My son had asked to get the sports package, extended basic digital in cable lingo. All so he could watch College Lacrosse...My wife relented; Note: I asked for it and was rebuffed... Anyway, She called and they sold her a "triple play" package. Which actually costs us less than the verizon land line and our current phone bill. So, all in all it is a good thing, they promise not to raise rates for the first year and not more than $15 for the second.
So, we set the appt, yesterday 4-7 PM arrival with up to 2 hours of work time. I left work early, they had placed an automated call at 3:30 and my son had Ok'd that we would be home. I thought, good they will be here fairly early. Uh, nope, the automated call was, well, automated. They did not call again until 6:30 to tell us they would be there in 10 minutes. Then, they call again, their GPS can't find our house! I was pulling out poison oak vines with gloves on, so my wife ended up standing in front of the house until they found us.
Yay, they are here. The set up goes fairly smooth until the guy gets to the point of transferring our modem, which we bought, to the cable modem that handles phone service too. He does not know how to do that since we own the modem!
No worry he says, we will set our modem up and use it for phones, you can use your modem for internet and call the service tech center to get it sorted out tomorrow,(they close at 7) they will be able to do that from a remote location. So, he installs the modem, makes sure our phones all work and reconnects our internet modem saying it will work fine since nothing has changed.
I signed the receipt and he left, big mistake! When they sign off the job the "office" updates your cable service to add the new channels! Yay! uh, but our internet went down, boo! X(
The process starts, I reboot everything in order, nothing.
I did that three times, and tried calling the Cable company 4 times, arg, nothing but circular automated messages!
I next decide the cable guy may be wrong, so I moved the line to the "new" "phone only" modem. It works, I have internet! Then I connect my wireless and my switch, boom, no more internet. I did the reboot thing 3-4 more times.
Lost count of the calls to the company where I got no real person! I tried the old modem, the new modem. Occasionally I would get internet for a few minutes, never through any of my switches.
I finally got through to a real person on the phone! Using my cell phone as I figured they may need me to do a reboot and did not want to get cut off! It took over an hour of my explaining what the "cable guy" had done and told me. We finally had to get the new modem to reboot and with him on the other side of it got it to accept my wireless!
So, essentially, I worked on the system the Cable guy had "installed" in a half hour for FOUR HOURS!
How's that for service!
Confucius say; always check all features on your cable package before letting the "cable guy " LEAVE!
So, beware the promises of new improved service from the "cable guys"...
No offense is meant to any cable guys, I wish I was one, I could have probably gotten it fixed sooner! I asked the guy what hours they work. He said 10-12 hour days with one day off per week! Uh, no thank you!