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SCS Bad charger

edited 06/11/2012 - 8:46 AM in Spinal Cord Stimulation
Hi,I got my perm SCS on 7/8/10 ,it is the boston unit. It is for my lumbar and leg pain. At first I could go a week on a charge but slowly it seems the charger is geeting weaker to the point that after I charge for 4 hours it tells me I need to charge agin! and I only have one bar before and after charging.I talked to my rep and other workers for boston and they keep telling me the charger is good over the phone they tell me to do this and that one person told me to put the charger in a sock,charge every other hour ect.They are telling me its because my settings are too high or this or that.The manual says to charge about once a week and thats with every thing maxed out. My charger has been going bad for about two weeks and now it is so low it wont let me turn the SCS on . I am upset, I know it is bad and I dont want to chance harming the IPG ,but they swear it wont.What is the big deal with sending a new charger? Looks like I might have to wait till the 7th of next month to see a rep and see if they think I need one X( . Boston was good too me at first but now I am getting the run around. :W


  • So you feel like the charger battery is not holding a strong enough charge to adequately charge the battery in your IPG? Can you communicate with your IPG via your patient remote control? Is your SCS running while you are trying to charge?

    Do you have the Precision Plus? Those have the Zero volt battery so even if your IPG battery goes completely empty, it won't harm the IPG or battery.

    So your rep is giving you a hard time about this? Have you tried contacting the Boston Scientific customer support folks? Have you contacted your doc? He may not be so happy to hear you are getting the runaround from your rep. Plus the docs office may have a charger you can use to see if it really is a problem with your charger or if it's the IPG battery.

    Let us know what you figure out.

  • Yes its Precision Plus. my remote will not turn the ipg on at this point it just tells me I need to charge. Yes I have talked to customer support but not with my Doc will try that .
    "Those have the Zero volt battery so even if your IPG battery goes completely empty, it won't harm the IPG or battery." Yes I have herd that but I have also herd that these things are never bad but guess what ,I have a problem and have zero stim after only about a month. The titanic was unsinkable. I am just upset that all I have tried and many talks with the reps they wont just next day a new charger at least I would then know were I stand. To many of us, not having our SCS is like not having our meds and many use none or less because of the SCS, I would think they would be more urgent in fixing the problem IMO Due to its urgent nature, If it was my company I would!
  • I'm so shocked that your having that much trouble with your rep and the charger. I would make them meet with you to look at it. I would also call my doc's office and explain what trouble your having. They may be able to make a phone call that would help. If worse comes to worse tell the rep you want to speak to their boss and then get that boss's boss and so on, until you can get someone who'll actually help. Hopefully it's just a simple fix but either way they should be making a better effort to help you get it worked out. I hope things go better for you soon I can't imagine how frustrated you must be....
  • Thanks Rwill. I do wish to say how thankfull to boston SCI, for making a great product that helps so many people with pain =D> I dont people to get the wrong idea,every time I call them they anwser the phone and have been trying to help me =D> . My rep said she is going on vacation this week, I wish my pain would too! :''(
  • I understand that you weren't bad mouthing them!! Your rep should have someone who she teams with. In my case I'll be assigned one person for my aftercare but they made it clear that they are all there to help me. They should be able to assist you so you can get things working correctly. I feel so bad for you I can't imagine having it and not being able to use it correctly. I just had my trial taken out last Thursday and I miss it so much. I would be so frustrated to have the real deal and not use it,,,yikes. Like I said before I hope you get things worked out soon!!
  • Rwill I hope the perm goes well for you if you chose that road. I went a few monthes between try and perm ,I was given great advice from members on this fourm ,I was unsure in what ways the temp would differ from perm scs ,the DR's have good info but sometimes you need the advice of someone that has had been there and done that.
  • It almost sounds as if your IPG flipped. If that happens, you lose the ability to communicate with and charge the battery. Have you explained to your rep or doc that the remote won't communicate with the IPG? Did you or do you have any pain, discomfort or swelling with your IPG pocket? In the manual that comes with my SCS, it talks all about the IPG getting flipped. Don't know if yours does too.

    Keep us posted.

  • it could not communicate due to a low battery. I dont think it has flipped, I switched to the patch and I did get a charge but it got so hot it kinda fused the patch to my skin, I tested its temp and found out it keeps shutting down because of overheating. I got to see a rep today and he spent alot of time reprograming me,and was very good at it :D .He did not get me a new charger :? as he is not sure it is bad.I have jumped through all the hoops they have asked me to to no avail. I now know the problem to be a over heating problem,so the charger might work for the first 15 min and shut off ,but by no means does it mean it is good!I will make some calls and at this point I expect a replacement charger ~X( .
  • That's excellent that a rep met you and did some reprogramming and checked things out. A total relief that the IPG hasn't flipped on you ... that would have been a real bummer.

    I know I have told many others, so forgive me if this is something you already heard. When I charge, I charge through a pair of running shorts or wind pants (the kind with no liner) and it keeps everything from overheating plus I get good signal integrity and it allows the antenna to move ever so slightly and not grip my IPG or skin.

    Let us know how it goes.

  • I also have the Boston Scientific version (Precision Plus). The adhesive pads are definitely the best way to charge but it was hurting me so bad to pull them off. My rep suggested touching the adhesive to the inside of my arm twice before I place the charger over my stimulator and that removes just enough of the "sticky" to keep it from being hard to remove, but leaves enough to keep it on. That helps alot. And as for the heat, you're going to get some since the charger is adhered directly to your skin. My suggestion is that when you are charging, lie down on your side (opposite side from where your stimulator is located) and wear light, loose clothing. If you lie back with the charger pressed against a chair or mattress, it builds up a lot more heat. I also have found that if I just put on gym shorts (with or without underwear) I can do things on my feet because the charger is not going to move when you use that adhesive. I might do dishes, walk outdoors and play with my dogs or sit forward in the chair at the desk. It takes time to adjust to how and where the charging is most effective. I have decided to do it at night when I can settle down on my bed and watch tv or sleep (I know they tell you not to do it when you sleep because of the heat buildup and I didn't do that at first either). It takes me 3 to 4 hours to charge, generally, and I always try to charge when one bar has gone away, but have taken it down to one bar in the few weeks and it started giving me messages on my remote to hurry up and charge.
    Hope you can get this resolved and not be frustrated. If I can be of help based on my 9 months of experience, I'd be glad to try and do that. My experience with BS has been excellent and hopefully yours will be too.
  • Thanks for the under the arm tip I will try it.I got a new charger today and it is working great :D ! It is not running as hot as the old one about three degrees cooler so far.It was a pain for me to go through everything I had to in order to get the replacement,but I under stand that boston needs to understand the problem is in order to help us. They take many steps to try and fix problems,all in all I feel blesed to have such great people helping me,Thanks boston! ;))
  • Oh great! I'm glad I was online when you posted this. You know you can also touch that adhesive not only to your inner arm (you said underarm...don't do that..ha ha) or the heel of your hand or some non-hairy place on your body, just lightly and once or twice. I have actually had my hip become sore from pulling it off after charging before Matt, my rep, taught me that trick.
    Best of luck to you.
  • abo1970aabo1970 Posts: 1
    edited 08/07/2015 - 8:38 PM
    Hi I am new to this, I have had my SCS for 7 weeks now and the Charger that charges the implant will not charge so I can charge the implant.
    I have called my pain specialist and i have a meeting with the boston rep next wed. But I am nervous that I will not have enough charge to get me to that point.
    I was given a 115v charger with a 220 volt plug, I think it has been zapped but the 220 v . Is it easy to replace or do they have to open me up and put a new stimulator in me. Hate the idea of surgery again.

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  • GailmharvGGailmharv Posts: 1
    edited 01/19/2016 - 6:27 AM
    Hello I'm new to this forum and have a BS for a few weeks, I've been charging mine every week for about 2 hours but no where in those phamlets does it say should your remote be on or off during charging? I leave mine on, but after charging I always have only 2 bars, never 3. I asked my rep he said it's probably charging full anyway, well today I got a signal that it's low and needs to be charged. So no, it's probably not been charged fully. Does anyone know if your supposed to leave the remote on or off during charging???? Thank you!!
  • SavageSavage United StatesPosts: 5,476
    edited 01/21/2016 - 9:58 AM
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  • LizLiz Posts: 7,832

    This is an old discussion created by a member no longer on the forum so I am closing it.

    The member you responded to has not been back to the forum since posting

    Liz, Spine-health Moderator

    Spinal stenosis since 1995
    Lumber decompression surgery S1 L5-L3[1996]
    Cervical stenosis, so far avoided surgery
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