I have a appointment with my PM doc today and I have some questions that I want some answers to. I have been waiting for the approval for the pain pump now for over a month. I was beginning to get concerned when I had not heard anything so I called my insurance company. They are waiting on medical records. So I call the surgeon and am told the Pm clinic lost all my medical records. The pain clinic did not switch over to electronic records till maybe 4 months ago. Without my records how are they going to prove medical necessity? That is 3 years of medical records gone. Where are they? What now? The pain clinic does not know that I am aware my records are lost. How do you lose someones medical records? These records have copies of my social security card, drivers license and not to mention my psych exam and all my medical treatments and history. What now? Has anyone else had to deal with this situation?