My gosh the challenges just keep on rolling in.
Hi my name is Shawn and I was scheduled for a four level plif tomorrow. I receive a call from my neuro's office telling me that insurance has not approved it. That it was declined. And that we would have to reschedule. So I stop her there and tell her to pump her brakes and give me chance to sort it out. Mind you that here in Oklahoma offices close at five. And most offices won't accept calls after 4:30. Anyway so I have my companies insurance rep start calling while i call the ortho surgeons office to tell them to hold my spot. I get a return call from my ins rep stating that my surgery wasn't denied. That they had just received my paperwork at noon today is the only reason it has not been approved yet. So sorting this out I find out that the blame is falling back to the admitting doctors office for not filing the paperwork sooner. Hence the Neuro admin office. So I call the ins people begging and pleading to mark my file as urgent so that I can still go through with my surgery tomorrow. So now I'm in a holding pattern waiting to see if I can meet the timeframe of everyone's expectations to go through with it. All the while deciding how best to deal with the lies told to me by my neuro's office early. You see how I grew up and luckily where I work as well , we are a relationship driven company and keep the standards for ourselves. Being lied to in such a manner with someone I really need to trust is nagging at me to no end. I wish I had her lies recorded.
Anyway here I am waiting after waiting so long to try a procedure that might give me a life again. So I am praying and hoping that it will work out. As you all are aware it takes a lot of planning to get one of these done. All the doctors visits. All the co pays. All the tests. All the pre op visits. All the up front long paid to both doctors. And really one of the biggies here is all the missed work to do all of this. And all the work I have planned to take off for after the surgery. And to be held up by someone's incompetence is just beyond me. And why am I doing their job of fixing the mistake. I should be focussing on my surgery at this point not the admin mistakes. Well that is all the venting I have for now.