The last couple of days we had a new member join Spine-Health. From the very first thread this person was arguing about the fact that Liz sent him a "Welcome Message"
He didn't like that and wanted to delete his account.
Over the next couple of days, we started to get bombarded with threads, perhaps 5 every 15 minutes and then posts 5 to 10 posts per each thread the person created. He was a very angry
person and wanted to take out his frustrations not only here, but on every possible platform (ie Government, Insurance, Doctors, etc) I want to give every new member a lot of flexibility here.
I tried (well at least I think I tried to address some of his threads/posts). But it became clear after a while that no matter what was said to him, he was going to argue.
I had to send him about 4 different private messages, each one indicating a forum violation. I don't like to make public statements about forum violations. If there is a problem in a thread or post,
we may edit out the problem, but no words will be stated (unless it is a major violation). But then I will send that person a message telling what they did, why it was a forum violation and asking them
to stop doing it.
Nothing stopped this person. It wasn't until one of our members from Canada stepped in and basically asked the person what their intent was. The person then ran away, said he didnt want to be
part of our community. My fear is that this person will be back and will continue to do what he has been doing. I am stating all of this, because I do know if this continues I will have to ban this person and block his
access from Spine-Health. Part of our new 2015 agenda was to allow people to vent more and give people flexibility. In the past, some of the moderators did not always believe in this approach.
I ca promise you that Liz and myself will do everything we can to keep this a healthy environment. We will allow mistakes, problems and minor violations.
But when it comes to addressing a major problem, I can also promise you that we will take the appropriate actions.
Thank you to our friend from Canada (DH). so many times, intervention from the member community is much more effective than when it comes from us.
I do love his signature line:
Realize that FEAR is our worst enemy.Get up & get out in that stormy weather of the real world and kick fear right in the teeth.Stare at it dead in the eyes & walk right through it into the storm. Because once you're wet, you won’t fear the rain anymore
Ron DiLauro Spine-Health System Administrator I am not a medical professional. I comment on personal experiences