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Everyone keeps lying... Mean time I can't get me Meds filled!!!

CasualtyOfWarCCasualtyOfWar Posts: 1
edited 12/09/2015 - 3:35 AM in Pain Medications
So there was a giant misunderstanding between, my doc, my pharmacist , me and a brand new doctor I'm seeing for a completely separate condition and now the pharmacy is refusing to fill me Percocer Rx w/o dr approval... Been calling dr office since Thursday... No call back... I finally get an appointment to go in and fix everything and the doc tells me the pharmacist is refusing to fill the Rx.... I asked "who can I appeal to since I have legitimate need for this medication?" He said "you can go talk to her" so I called her and she told me she never said anything of the sort but that she can't fill it without his okay.... So someone is lying!! I have no clue as to which one... I'm so tired of being treated like a junkie for needing pain medication! I have MRIs that show my spine is completely messed up and yet I'm treated like a drug seeker.... I'm supposed to have a spinal fusion in March... But I've been labeled as a drug seeker so idk how that will be possible... I've had one before and you have to be in pain Meds a while
Afterwards:... I am a casualty in "The War on Drugs" But now I can't get my Meds filled and no one wants to tell the truth as to who is actually saying "no" and I can't care for my 5 month old with a up spine... This whole thing is just messed up more than I can even believe!!! I tried to go in and get it straightened out today, my birthday, but the doc apparently only told me more lies" meanwhile I can't feel my feet, or care for my infant and the pharmacists maintains she never said what the doctor says she said!! Idk who to believe about what anymore!!!

Welcome to Spine-Health

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I’ve had this for years, it hurts, I cant move my shoulder – what could this be, what treatment should I get?

Diagnosing spinal problems can be very difficult. In many ways it’s like a game of clue. Especially, when the diagnostic tests come back negative – no trouble found! Then it’s up to the patient and the doctor to start digging deeper. The doctor is like a detective. They need clues to help them move along. So, you as the patient need to provide the doctor with all sorts of clues. That is like it is here. Without having information about a condition, its impossible for anyone here to try to help.

Specific comments :

Personal Opinion, not medical advice :

Thats a tough situation. Doctor saying one thing, Pharmacist saying no. Of the two, do you have any better trusting relationship with? That might help.
To me, the question I would want answered is Why are they not filling your prescription? You have a right to know what that is

--- Ron DiLauro, Spine-Health System Moderator : 12/09/15 09:33 est



  • SavageSavage United StatesPosts: 5,476
    I can see from reading there is a misunderstanding, but I don't see that you are being labeled a drug seeker.
    I'm a little confused with which Doctor you refer to...new doctor?

    I keep my doctors in the loop so they all know generally of my conditions and all the meds I am on..and anything added or discontinued.
    And my doctors will not change or act upon any med prescribed by another physician.

    With my experience, the doctor orders are what the pharmacist follows, unless they find confusion of too early of refill, refill of med that other doctor prescribed, interactions, or such....
    My pharmacist will then communicate with my doctor directly.

    Re my calling doctor's office re medication refill.
    My doctor has set hours on set days for that message to be left and also a charge, for them having to deal with it outside of appointment time.

    Not sure what kind of doctor you are seeing.
    My primary tried to work with my pain about two years before referring me to pain management.
    Without her finding a diagnosis, she was uncomfortable with the prescribing of pain meds and the follow up needed.
    She was also not comfortable since she didn't find cause.

    Pain management was and is best for me!
    He prescribes meds to take the edge of my chronic pain and he and staff have routine for the follow up and continuation of care.

    Believe me, I know with my pain, I can become confused with trying to understand what is going on around me, esp. when I need to act upon the situation.
    And I have been quite irritable with those involved as I have enough to do in just trying to keep my pain more quiet.

    But I do not look upon myself as drug seeker, and have not had that experience with anyone who serves me...doctors, pharmacists, hospital personal.....
    I had only to repeat my symptoms until someone listened.

    And true or false...I've often believe that they follow my lead, as I go to them for help, not making requests or telling them what I need.

    Spine-Health Moderator
    Please read my medical history at: Medical History

  • Prescribe pain medications for the other condition?
    Even if you consult with another doctor for another condition, you are not supposed to fill scheduled meds from another prescriber without clearing it with your pm doctor first and that include pain medications by a dentist or ER.
    If that's what happened you are going to need to get your pharmacist and the doctors on the phone , together to get it straightened out.

  • Can you not get your script back from the pharmacy?
  • PlumbTuckeredOutPlumbTuckeredOut Philadelphia, PAPosts: 325
    edited 12/12/2015 - 3:41 PM
    In all states now it's necessary to have a paper prescription in hand to give to the pharmacist to receive a filled prescription for Percocet. If the doctor is not giving you this paper you cannot get this prescription from any pharmacist. If you give in this prescription, attempt to have it filled and they cannot fill it because of an issue between the doctor and the patient a new prescription needs to be brought back to that pharmacy by the doctor. If the pharmacy only has a certain number of pills and cannot fill the entire prescription the pharmacist can do so, contact the doctor's office that a partial prescription had to be filled, and the patient needs a new prescription, written out to give to the pharmacy for the remaining amount.

    In some states, a prescription for a controlled medication must be filled within 24 hours of its being written. If there are more than one prescriptions for the same controlled substance by different doctors and the pharmacist is aware of this, the pharmacist can keep the written prescription and contact your doctors.

    It's very important to remain calm and have an open communication between your doctors and your pharmacists. Often, because I am taking controlled medications I feel like "The staff think I'm a druggie!" It's important to know that you are working with medical professionals. They do not easily form opinions like this! There is behavior that can lead to people having questions so it's important to be open and honest.

    I hope this helps

    Two roads diverged in a wood, and I took the one less traveled by...... (Robert Frost)
    I still don't know if I should have taken the one that said, "Caution! Dead End" (Me)
  • dilaurodilauro ConnecticutPosts: 9,865
    that controlled substances require paper prescriptions and can not be electronically submitted.

    But there have been a few members here that tell us that their narcotic prescriptions are sent to their pharmacies electronically.

    For the last 8 years, at least in CT, all narcotic prescriptions needed to be presented to the pharmacy in appropriate watermarked paper prescriptions.

    As Sheila posted, it is so very important to have honest, upfront communications with your doctor and your pharmacy. I hear about too many problems with people try to avoid doing that with their doctors or pharmacist. I have had many discussions with my pharmacist, since I've been taking narcotics non-stop for the last 10 years and more often than not for the past 35 years. They understand my medical condition and I understand their policies. There are no secrets between us and I do believe that is why there are no surprises or failure to fill a specific prescription.

    Many times, I think your pharmacist is a stronger ally than your doctor. Doctors will write narcotic prescriptions for patients that truly need them.
    But there are times and places and states that the pharmacy even with all the supporting documentation will not fill a specific prescription.
    I never blame the pharmacy for this, if anything its a lack of confidence and open communications between the patient and the pharmcy.

    Sheila, since you worked in this environment before, hopefully, you can verify this and perhaps expand on it.
    Ron DiLauro Spine-Health System Administrator
    I am not a medical professional. I comment on personal experiences
    You can email me at: rdilauro@veritashealth.com
  • SavageSavage United StatesPosts: 5,476
    Yes, in Illinois, we need to present the paper script to pharmacy.
    And new as few months ago, we need to produce picture ID whenever picking up narcotic from pharmacy.
    It doesn't matter that they saw you one hour ago and know you by name, ID still required.

    I always appreciate the double checking!
    I'd be upset to say the least if I went to pick up script and heard, " Oh, that already given out earlier today."
    Prior to ID, we only needed DOB and street address given. Just about anyone could have that information.
    Spine-Health Moderator
    Please read my medical history at: Medical History

  • PlumbTuckeredOutPlumbTuckeredOut Philadelphia, PAPosts: 325
    edited 12/13/2015 - 8:55 PM
    It seems like there is a "conspiracy" against pharmacists! If there is an underappreciated, overworked, underpaid (yes!) professional in health care he/she is the one!
    Do you know what pharmacists are doing? Before I worked in pharmacy I really thought that pharmacists were bad counters! I mean, count 60 pills, put them in a bottle and slap on a label right?

    Let's say you bring a brand new script to a new pharmacy. Let's say the medication is coreg, a heart med. You need to fill out a form with all your home information, your medical information, and your INSURANCE information. A tech or pharmacist has to put all this into a computer and one missing field, one misspelled word and chaos can happen- and it may have been you who put in the wrong insurance number or member number!

    After personal information gets into the computer the field is brought up to fill new medication. A pharmacist or a tech will copy the information from the paper script into the computer. So the name of the med, the directions for taking it, the number to be dispensed, name and information of the doctor. And the computer will now print the label- maybe! But what if the computer has not yet encountered your doctor before? Pharmacist must call the doctor's office for your doctors DEA number. What if you doctor is just over the line in another state? Some prescriptions cannot be filled across state lines. What if you doctor ordered 30 tablets but you med only comes in capsules? All this BS can make the wait longer because the computer wants exact information! So, while those of us working behind the counter are calling your doctor or your insurance you are getting nervous and thinking all kinds of things because we are all anxious around things we do not understand! My specialty used to be calling the drug manufacturer (we'd need certain numbers for some pills for reasons) but it's often easier to call a "non-English Line". I used to be fluent in 8 different languages so I could get in a shorter wait line.

    You are sitting on the other side of the counter sure we are deciding if you get your pills or not! We all know we want to give you your bag as fast as possible because we want lunch! I remember ONCE we had a problem where a young woman brought us multiple paper prescriptions from different doctors but all for the same narcotic. All the prescriptions come up on the computer under the field with your name. Legally we are not allowed to fill several prescriptions for the same med- even if it's a very valid reason like you lost your prescriptions in a house fire! The computer simple will not print a label and we need to track down why it's refusing to do that. That time the person was being dishonest but we called the police. The pharmacy team will not put themselves in danger for a definite legal issue. More likely there is a missing number and pharmacy members are as confused as you may be trying to make the computer produce a label!

    And perhaps most importantly, get to know the pharmacy team! Often a pharmacist needs a day off and someone is filling in from 50 miles away. The covering pharmacist may not know you but the techs will! The techs need to pass everything by the pharmacists but they can often vouch for you as someone who is always polite, brings in monthly refills. Pharmacists, techs, register assistants are all human. No one gets extra money for giving anyone a hard time! Our job is to keep you alive! And sometimes in order to keep you alive we may not be able to dispense a certain narcotic on some day. Sometimes they get recalled. (Any medication can be recalled for a misprint or a loose cap!). Sometimes the delivery truck got hijacked and they had all the narcotics stolen. (Happens) Sometimes there can be a person working in the pharmacy who has been pilfering the meds. It's NOT easy but it happens. In a "sting sort of operation" that store may not be able to carry a certain med for that day to "catch" the corrupt employee.

    Overall, I cannot even remember ALL the steps it takes to put out one prescription for a scheduled drug. Each state has different control measures and people who need to witness the transaction. The cameras are there watching employees and not customers! It's a very serious job and mistakes can cost a life. No one wants to cause you to feel like a thief or a "drug seeker" but if we do not do what we are told to do we will lose our jobs.

    I left pharmacy because of a very unethical boss. She climbed the ladder of power until she was caught but it took several years after I reported her. I am still in contact with my other team members. While it seems like good pay the usual pharmacy expects the pharmacist to fill no less than 100 scripts an hour with 100% accuracy. That is higher than any other medical professional.

    So now I train dogs. Sometimes they need to take medications and I feel very comfortable knowing how to do this. I can write books about what is needed to be done in pharmacy that I had never thought of before. Please feel free to ask more privately. I'll go on and on as I did here because I want people to realize that pharmacists are not "out to get you"! I know how it can seem but get to know them. Almost all of them are great people!


    Two roads diverged in a wood, and I took the one less traveled by...... (Robert Frost)
    I still don't know if I should have taken the one that said, "Caution! Dead End" (Me)
  • Since I have been in MN I have had no problems getting any of my prescription filled but FL was a whole different story. I had been going to the same pharmacy for over 3 years. Then one day I went in with my prescription and was told they would no longer carry that medication (MS Contin). I went to over 20 pharmancy's all telling me the same thing, which was that they no longer carried the medication. However I knew at least one of them were lieing since I had a friend who took the same meds and dose and got her meds filled 2 days before at one of the pharmacy's I had just gone to. I finally got my medication filled by mail order which was a total pain since I was never sure exactly when the medications would show up. But this did not only happen to me but to another friend who had major stomach surgery and had a prescription for 30 perocets 7.5mg when she left the hospital. I offered to drive her to get her meds filled just thinking it would take 1 hour tops. After 16 pharmacy's and 7 hours with her in terrible pain one place finally felt sorry enough to fill it. Of course that was after she was told at first that they did not have the medication. In fact it would have not been filled if she was not in tears due to the pain and that another customer spoke out that her prescription for the same meds and dosage was just filled 5 minute before.. Even here in MN I go get my meds filled when the same pharmacist who has never given me a problem is on duty. Yes most pharmacists are good people and want to help but it seems like those pharmacists are getting fewer everyday. It is my belief that if a prescription has been approved by the doctor and within normal prescribing pratices in doses, purpose and amount and there is no drug contradictions then the precriptions should be filled. It is not a pharmacist job to diagnose a patients conditions and whether a person needs pain medication for there condition. That's the doctors job. However there have been a increase of pharmacists who think they are also medical doctors.
  • PlumbTuckeredOutPlumbTuckeredOut Philadelphia, PAPosts: 325
    edited 12/19/2015 - 5:39 PM
    Doctors can write prescriptions for everything from foot fungus to baldness to pain relief to depression to cough drops. The pharmacists, however, get all the prescriptions and determine which medications can be prescribed with the other medications you take. As consumers we can and often need to see several different doctors but we're usually supposed to use one pharmacy. It is the job and the required duty of that pharmacist to determine if the patients' meds are going to interact, if the meds are over-prescribed (too many blood thinners or antibiotics) and if there are too many scheduled drugs being given to a patients which may cause fatal side effects.

    Pharmacists are relatively new to the medical world. Doctors used to have "potions" in their offices that they would sell to the patients. See a doctor in this town and again in the next town over and you have a few bottles of cocaine! So pharmacists came out to help doctors stop killing their patients! And in fact, pharmacists are the patients' advocate. AND a pharmacist most certainly does have the legal and ethical duty to contact a doctor and inform them that a patient is taking multiple opiates, or contraindicated drugs.

    In this day and age, if you want to "get by" a pharmacist, order your meds online. Sure, no one's overseeing their quality, you'd need a pharmacist to do that but hey, if you don't want anyone involved except you and your doctor there are lots of small islands where you can maybe get your medications. One of my own family members fought me tooth and nail that SHE knew what she was getting. Yeah, it was a sugar pill an, as a result she had a severe heart attack. She liked the island pills better- no side effects!

    There most certainly are reasons why doctors don't have bottles of prescriptions in their offices for all their patients- it's part of their Hippocratic Oath, "Do no Harm." And yes, Pharmacists have a similar oath.


    Two roads diverged in a wood, and I took the one less traveled by...... (Robert Frost)
    I still don't know if I should have taken the one that said, "Caution! Dead End" (Me)
  • dilaurodilauro ConnecticutPosts: 9,865
    edited 12/19/2015 - 9:19 PM
    that many insurance companies are moving toward.

    I still will forgo that, because I have trust and confidence in my pharmacist. They will tell me what medications are ok for me, what mix is not, what OTC could be problems. And at times, when they have questions, they will contact my doctor to make sure what was ordered is intended.

    I trust my pharmacist, the same way I trust my doctors. But as always, its a two way street and that trust just as respect needs to be earned.
    Ron DiLauro Spine-Health System Administrator
    I am not a medical professional. I comment on personal experiences
    You can email me at: rdilauro@veritashealth.com
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