I've been seeing a DO for over a year and a half. About a month ago I saw a Neuro Surgeon she referred me to on the basis of MRI Results. His office will not have anything to do with extending my STD until they have officially accepted me as a surgical patient. That part is fine with me.
What is frustrating is they sent information to my STD Claim Manager that was inaccurate. They faxed her information stating I had never been seen in their office. I saw the surgeon their at 4 pm Pacific Time on July 21st. They did state I am having CAT Scans on Aug 11th and I will see him on that date. So my Claim Manager is confused. I called the surgeons office and only had the option of leaving a message. I left a message with them several times today stating I will not get paid if they do not report accurate information to my Claim Manager.
I will call the surgeon's office again Monday. Anyone else have these kinds of issues where they have to constantly fight with the Office Staff at a Doctor's Office to get them to accurately report information to the Insurance Company?