This is long I am sorry.... A little background information. I am 26 years old, female. I have been seeing this PM doc since approximately 2 months after my surgery, which makes it a little over 2 years. I love seeing her and she is my favorite doctor. Very nice and compassionate and always takes the time to listen even though you may have to wait a long time to see her. I also like her nurse assistant a lot, I love talking with her just as much, and the NA has had a cervical fusion (2x) before as well so she can understand. She works in the same office as my neurosurgeon and I was referred to her by him. She is technically a physical medicine and rehabilitation doctor. I usually see her every 2-3 months. Right now I am on medical leave from work so I see her every 4 weeks.
So here is the long story........
During my appointment in June I had been prescribed Three 100mg capsules of Gabapentin to be taken per day. After a few weeks of noticing nothing positive or negative I called the office and was told I could take up to 900mg per day split up 3 ways. I attempted 300mg 3x per day but the side effects of feeling dizzy, lethargic, and mentally slow were too much to bare. So then I started taking 100mg in the am, 100mg in the afternoon and 300mg at bed time. After a couple weeks of that I started taking 100mg in the am, 200mg in the afternoon and 300mg at bed time. This has worked moderately well, and the side effects are slowly going away, either that or I am getting used to it. This was discussed during my appointment on Monday, September 9th. The Doctor and I discussed 300mg capsules and both agreed this would be too much at this point due to side effects so she would prescribe me 100mg capsules and I could take up to 900mg per day split into three or four doses by slowly working myself up to that amount.
After I left I looked at my script and it stated, “Take one capsule by oral route 3-4 times per day”, quantity of 120. This is only a total of 400mg per day. Less than the 600mg per day I have currently been taking over the last few weeks.
I called the office and the NA gave me a call back... again we usually have a great relationship. I explained the situation to her and she talked to the Doctor and then said the Doctor said to slowly titrate up. I told her that I know... and the dr knows I have been taking 600 mg per day and she wants me to go to 900mg, but this current script is written for 400mg per day, so I am going to run out very early. Then she flips out (literally) and in a very rude loud tone says she is not here to argue she just told me what the Doctor said. As a restaurant manager I am used to customers flipping out and I know how to handle that. So I calmly said "(her name) I apologize if I am coming across as arguing, I am not trying to argue. I believe the three of us have a miscommunication, let me explain to you from the beginning." So I did. So then she says ok let me talk to the Doctor and then she comes back on the phone and says the Doctor will call in 180 instead of 120. I said ok thank you for your time and that was it.
So I go to the pharmacy to pick up the script and it was take 1 capsule by mouth 3-4 times a day. Exactly what the other script was! Then it said 180 was called in but of course they only fill a month max (unless its a 3 mo script of course)
Here is where the problem lies. (which I explained calmly to the NA) 4x30= 120. Because the script was written this way my insurance company will only pay for one Gabapentin (or any type of medication) script per month. Even though the Doctor has given the verbal approval to take up to 800mgs per day split into 3-4 doses and will write another script when I need it (according to the NA) my insurance company will not pay for it. My only option would be to have it refilled early, have the pharmacy staff look at me like a druggie that does not take my medication as prescribed, wait for the pharmacy to call the office to confirm the early refill (which will take a while), and then have to pay for the medication out of pocket.
Of course I do not know about the legalities and formalities of script writing, however, if the script was written take “take 2 capsules by oral route 3-4 times per day”, that would be a total of 800mg per day or 8 pills, so even if they wanted to do a two week supply 8x14 = 112, Or a 3 week supply at 8x21= 168 I would not have any problems with the insurance company or the pharmacy. I would have to pay another 10 dollar co pay, which I am fine with, I just wouldn’t be able to pay for the entire new script out of pocket which is what I am going to have to do now because I am not calling back up and trying to explain how to write a script. If it was written as stated above the insurance company and pharmacy would have no problem refilling or filling another script.
Sorry this is so long. Does anyone understand why the Doctor would want to write it this way. Does anyone understand why this is even a big deal... We are not talking about Oxycontin or something, its Gabapentin. I have had a great relationship with the dr and NA for 2 years and have only once asked for stronger pain meds. I have done PT, Injections, tried many meds and whatever else they ask of me. She has offered me stronger meds many times and I deny them because of my age and because I know I will probably need them in the future and can tolerate the level of pain I am at.
Anyway I know I am over thinking this. But can anyone give me some insight as to why she won't write the script for what she wants me to take? Why is it a big deal?