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I've been using the same big name chain pharmacy for over 10 years now. I have an excellent relationship with the two head pharmacist as well as the technical staff working there.
I normally have a prescription for Baclofen 10mg for 90 days. I take 2 a day, so 60 a month for a total prescription count of 180. We keep weekly track of ALL of my medications, both with a spreadsheet and using one of those daily pill dispensers. We noticed last week, that my Baclofen was low, so, I contacted my doctor who submitted the refill the following day. My pharmacist called me saying that they have the script, but its on hold until 7/13 (per Insurance instructions) I thought that was odd, since I only had 7 pills remaining. I contacted my Insurance company to discuss this. While they were nice, they said there is nothing they can do about it. I could request an emergency waiver to change that 7/13 date to closer in.
But, something was not right. I knew there should have been more pills and I knew I had not taken any more, nor did any of them magically disappear. I went down to the pharmacy and explained my situation. I told them, I doubt if there was anything they could do, since I had picked up that script back on 04/29. The technician, said just give her some time. She went into their records and inventory. About an hour later, she called me and asked me how many pills did I believe I was short? I told her about 60. She said, her records indicated that they were 67 pills of Baclofen over. She then filled a script for 60 pills, no charge and gave it to me. It didnt change the cycle date or anything. She apologized that this happened to me. I was so happy, and said please no apology, in fact I just told her she was more than an angel for helping me out in the situation.
Trust and Confidence goes so very far.