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Question on Refill Protocol

jeauxbertjjeauxbert Posts: 926
edited 06/11/2012 - 7:27 AM in Pain Medications
Last month, when I called my doctor's office for my refill, I heard a message stating I had to call an 866 number to get the refill.

So, I did. And the gent took all my information down, including insurance information, etc. He said he would contact my doctor and gave me the name of a pharmacy that would fill it. I thought okay, this is where I get my parents' meds; they will actually mail the medication to your home, but someone has to be there to sign for the package. We are never home, so I told the gent to let them know I would pick up my medication (I pick up my mom/dad's as well).

Later that day, I got a call; it was a recorded message stating that my refill had been approved and to follow normal refill instructions.

According to the PM office, this is what everyone is doing so the nurses can spend time attending to issues patients have and not so much on medication refills.

I have began having problems with this pharmacy not filling on time; I called last Wednesday so my MSContin could be picked up yesterday; the refill was approved on Wednesday. Thursday, the pharmacy still had not received the written script and told me it would not be ready until Monday. Well, Monday (yesterday) at 4:45 they STILL did not receive the written script. This happened to my mother in January with the same medication.

I am contacting my doctor's office (and hers) to find out what I need to do to have everything transferred to my little neighborhood pharmacy. I can't have this happening every month. My MSContin should have been filled yesterday; today I am not a happy camper as I have not had my morphine.

I was just wondering if anyone else has had to go through this change with their PM refills?

Thanks - hope you all have a great day!



  • HI Jeaux, I don't get refills at my clinic, I always turn in new scripts once a month to the pharmacy. I guess it's their way of not having to man the phones for refill requests. I hope you get the refills today and not have to wait any longer.
  • My comp insurance wanted me to use a mail order pharmacy and it was a pain in the a** they took three days for it to get to my house but they wouldn't fill it three days early so I didn't run out , now I just use the local CVS they never give me a hard time .
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  • dilaurodilauro ConnecticutPosts: 11,347
    Jeaux, a couple of years ago, my insurance company did something very similar. It was a call in refill to a center that processed the request. Sometimes I would get it and sometimes I would not.
    I do prefer the personal touch in having in my hand a prescription refill.
    I hope that you get your refill as soon as possible so that you will not have to be in unneeded discomfort.
    Ron DiLauro Veritas-Health Forums Manager
    I am not a medical professional. I comment on personal experiences
    You can email me at: rdilauro@veritashealth.com
  • I called the "Pharmacy" and of course they have not received the written script yet. :SS

    I called my doctor's office. Don't you know - they have had the script in my chart since 1/30. THEY are always on time. I told them I didn't like the new set up one bit. So, we compromised. I still have to call in to the "refill line' but can pick up my script at the doctor's office. #:S

    I just needed to vent while I was getting answers, and as usual, you guys stepped up to the plate. Thank you all for your input. I truly appreciate you.

  • BotzBotz Central FloridaPosts: 223
    How do you get to call in refills for MS Contin? I'm required to see the Doc, $40 offfice visit to get my prescriptions refilled. Then handed a hard copy of the script to take to my pharmacy.

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  • Normally, I go in every month. However, my mother was diagnosed with cancer and I have had to take off a good bit of time to bring her to her various appointments; she also has back issues requiring heavy medication and doctor visits. My dad is also elderly (84) and can't drive; since my mom can't drive, I have to bring HIM to his appts as well. My PM office is aware of my dilema and that I am trying to take off as little as possible. Before April of last year (when Mom was diagnosed), I never missed an appointment (I started treatment at this clinic in 2004), never failed a pee test (they do these every visit). They understood the stress and pressure I was under and did not want to add to it - that can't be good for chronic pain. So, they allow me to phone in and request my refills; just as long as I see them at least every 2 - 3 months. I have an appointment February 27, so I guess it was not an issue with them.

    I've said it before, and still can't say it enough, I have found an awesome Pain Management Clinic who works with me (well except for the Psych guy... man, don't get me started on THAT one, grrrr) and I could not ask for anything better than that!

    Hmm... now that you mention it, Art, maybe they started that refill line BECAUSE of me, and not FOR me? #o

    Thanks for asking!

    Have a great day.

  • My Dr. writes on the prescription how many refills. So I call the pharmacy and they have automatic notification already from her first prescription I bring to them. But usually I have to go in every month for narcotic refills. I hope you get your meds soon Jeaux. Charry
    DDD of lumbar spine with sciatica to left hip,leg and foot. L4-L5 posterior disc bulge with prominent facets, L5-S1 prominent facets with a posterior osteocartilaginous bar. Mild bilateral foraminal narrowing c-spine c4-c7 RN
  • It was very sweet of you to comment.. How are you doing these days?

    My other meds (ambien an zanaflex - hey I just realized I am taking meds from A to Z - LITERALLY!) have the refills on them and I just call the pharmacy when it's time for refilling. It was the narcotics (oxy and MSContin) that I had to call the office for.

    Usually, my refill date is around the 3rd, 4th or 5th (depending on how the previous month fell). So, around the 25th, 26 or 27th of each month, I'd call for the refill (they say they need at least 72 hrs notice for refills, and they don't refill on Fridays). HOWEvER, they wuold usuallly call me the same day or the next day to tell me the prescriptions were ready to be picked up. Really quick turn around. I'd bring it to my pharmacist around the 27 or 28th (or 29th or 30th) to fill so there would be no lag in dosing.

    so, things ran pretty smoothly all this time until WHAM! In January I got hit with the Refill Line. Which, I felt the way the pharmacy I was referred to handled things in a totally unacceptable manner. Like my Daddy always said "If it ain't broke, don't fix it.."

    But, it's all straight now and life is good again.

    Again, Charry - thanks for asking! Have a good day!


  • You can't call-in a refill for C-II medications. You have to pick up the hard copy from your doctor's office and hand it to the pharmacy. Retail pharmacies do not fill Controlled substances drugs if there is no hard copy.
  • Bea, I thought this was true as well, but it turns out this is completely state-by-state, not a Federal law. Some states allow call-ins. Of course, we're talking about calling in to go pick up your prescription- not calling in a refill.

    Some states only allow a doctor to write a refill for one month for each visit. Many states have no such restriction.

    I am glad someone resurrected this ancient thread so I could share this recently acquired knowledge :)

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