In 2004, after a person ran into the back of my car. I have suffered from neck and lower back problems. I had minimal dicsecotomy in 2006. I might add that I also am a kidney donor. The surgery helped but after a year or two the pain has returned. I have been diagnosed with a slipped vertabrae in my neck and no new problems in my lower back, but the pain goes from my lower back and into my thigh and makes it sometimes painful to walk on my right foot. I have been told that I shouldn't have surgery on my neck, but pain medications don't help and the ones that do help leave me unable to drive. Then I had a fall at a store, that I have patrionized for years; a shadow from a car[ in high noon sun] cast over the sidewalk didn't allow me to see a crack in the concrete, which had a piece of rebar[ about a quarter of an inch] sticking up; grabbed my shoe and twisted me around. The insurance company[ Travelers'] states that they owe me nothing because I all ready had chronic back and neck problem. My two questions are; if you don't have surgery and cannot function on the meds, then what do you do? Is the store's insurance company not liable for the accident; especially when I have a clerk stating that the owners knew of the problem.