This site has grown so fast in the past several years. I remember when we had about 2,500 members. Everything back then was almost one and one, everyone knew one another. When there is growth, there can be potential problems.
A member I respect pointed out several things to me last night..
Our objective here is to provide an environment in which everyone can come to, feel comfortable about their posts, not to worry about being judged and are just looking for help. I wish I could say that is done 100% of the time. I'd be naive if I said that many times new members are handled cold and harsh at times. To the point that they feel uncomfortable here. I know, at times, I have been less than compassionate while dealing with some member threads/posts.
Emotions, feelings, attitudes, experiences, etc all come into play while dealing with member threads. Add to that, we are online, we cant see face to face the person we are dealing with. At times that makes a big difference.
Pain is Pain - Simple and truthful. You don't have to be old, young, new at this or dealing with it for years, you know what pain is. And you know you want to do whatever you can to eliminate that pain.
Some of us who have been dealing with this for years, have suggestions or ideas to help others. Those are good moves, but many times, a person just experiencing the spinal problems are scared, frustrated and can be so confused. When they post, they are almost screaming out for help. Its a downfall for us, when members don't handle those members with compassion.
The last thing a new member wants to hear is that they are wrong, only feeling sorry for themselves, not looking at things correctly, etc. Havent we all been there? I know I have! Time to put ourselves in their shoes.
I guess what I am saying is that I am asking the veterans of this site to step back and look how we handle new members, young or old. You know I am not the hugy hugy type, I dont believe in that, but we should always deal using honesty and compassion.
I do want to thank so many of our veterans who have always done this. Its because of you that many members stay here to understand more.
We are growing, no question about that, but what I want to see is that while growing we get better!
Ron DiLauro Spine-Health System Administrator I am not a medical professional. I comment on personal experiences