This was the first time I have ever run into problems with my insurance company. I am not going to mention the company name, but that would be wrong to do.
This past Friday, I went to see my doctor for my monthly checkout and she wrote a script for my monthly Oxycodone IR Capsules. Well no one in a 50 mile radios had the capsules. Only the tablets. I did find one drugstore that had about 50% of my script. I needed to get the refill based on my current usage and daily intake. The drug stroe had all sorts of problems. Could not get my script approved by the insurance company. Insurance company said I was not "Connected" Spent two days trying to resolve this.
Today, the hospital where my wife works and where our Insurance is from had their HR dept contact the insurance company. No luck, now we were being told , we have an invalid group number.
The insurance company has not been all that helpful and told me it would take up to 72 hours to resolve the issue. So, I needed to purchase my script outright without insurance.
It seemed that between the Drug store (not just one drug store) and this insurance carrier, multiple requests for medications were being rejected for the same reason. I was told it was a computer problem.....
Just have to wonder.... Has anyone out here had to fill a script this week? Did it go through ok?
Ron DiLauro Spine-Health System Administrator I am not a medical professional. I comment on personal experiences